{"id":56882,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/unified-client-2\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"unified-client","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/unified-client\/","title":{"rendered":"Unified Client"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">The Unified Client is where your people work. Every conversation arrives here, whichever channel it came in on \u2014 nobody has to switch programs to finish a case.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">The layout follows you<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc3dd5025&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc3dd5025\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Agent.png\" alt=\"The Unified Client: colleagues' availability, open tasks and waiting conversations in one place.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The Unified Client: colleagues&#8217; availability, open tasks and waiting conversations in one place.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A tool should adapt to working habits, not the reverse. The Unified Client can be arranged so your communication runs cleanly: customer details, who is available, open tasks and waiting conversations, all in view.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Assistance that saves time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Canned responses and spell checking speed up replies and keep the tone consistent. Built-in translation removes the language barrier \u2014 your team writes in German, the customer reads their own language.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Connected to your business applications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM, ERP and databases are connected, so the right record opens with the conversation. Nobody searches for a customer number while somebody waits on the line.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">At a glance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>All channels in one window<\/li>\n\n\n<li>Layout configurable per team<\/li>\n\n\n<li>Canned responses, spell check and translation<\/li>\n\n\n<li>CRM and ERP connection<\/li>\n\n\n<li>Presence of colleagues at a glance<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Calls, chat, email and fax come together in one window. The layout adapts to how your team works, not the other way round.<\/p>\n","protected":false},"featured_media":0,"menu_order":10,"template":"","meta":{"_ilogixx_kurzform":"Every channel at one desk.","_ilogixx_stichworte":"","_il_seo_titel":"Unified Client \u2014 every channel at one desk","_il_seo_beschreibung":"Calls, chat, email and fax in one window: your people stop switching between four programs to close a single case.","footnotes":""},"feature_gruppe":[41],"class_list":["post-56882","feature","type-feature","status-publish","hentry","feature_gruppe-agent-desktop"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56882\/revisions"}],"predecessor-version":[{"id":56904,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56882\/revisions\/56904"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56882"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=56882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}