{"id":56884,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/telephony\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"telephony","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/telephony\/","title":{"rendered":"Telephony"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">You run your telephony entirely from the computer. No typing numbers, no transposed digits, no manual for the desk phone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Small steps, large time sinks<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fd4288bed&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fd4288bed\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Telefon-Popup.png\" alt=\"The pop-up on an incoming call shows what is already known about the caller.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The pop-up on an incoming call shows what is already known about the caller.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Looking up a number and typing it costs a few seconds every time \u2014 and occasionally a failed attempt. Computer telephony removes both. Answer, dial, transfer: one click.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Everything on the first ring<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a call arrives, the pop-up shows what is known about the caller. Your people greet them by name and see the context: open items, order or invoice numbers, key company details. The same data can open the right screen in your line-of-business application.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Transfers without detours<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fd4289450&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fd4289450\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Weiterleitungsmodul.png\" alt=\"The transfer panel shows at a glance which colleague is available.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The transfer panel shows at a glance which colleague is available.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The transfer panel shows who is free before you pass a call on. That saves the customer a second wait and your colleague an interruption that leads nowhere.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Call from any application<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dialling works from Outlook, from your CRM or straight out of a database record \u2014 wherever the number happens to be.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Features<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Answer, dial and transfer by click<\/li>\n\n\n<li>Caller information on the first ring<\/li>\n\n\n<li>Availability of colleagues before transferring<\/li>\n\n\n<li>Dialling from Outlook, CRM and ERP<\/li>\n\n\n<li>Skills-based distribution<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Dial, answer and transfer with a click. When a call comes in, the system shows who is calling and what it was about last time.<\/p>\n","protected":false},"featured_media":0,"menu_order":20,"template":"","meta":{"_ilogixx_kurzform":"Dial, answer and transfer by click.","_ilogixx_stichworte":"","_il_seo_titel":"Contact centre telephony \u2014 route and transfer calls","_il_seo_beschreibung":"Dial and transfer by click, customer data on the first ring, skills-based routing. Call from Outlook, SAP or your CRM.","footnotes":""},"feature_gruppe":[41],"class_list":["post-56884","feature","type-feature","status-publish","hentry","feature_gruppe-agent-desktop"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56884\/revisions"}],"predecessor-version":[{"id":56906,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56884\/revisions\/56906"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56884"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=56884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}