{"id":56886,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/auto-attendant-2\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"auto-attendant","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/auto-attendant\/","title":{"rendered":"Auto Attendant"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Nobody reaches a busy tone. Every call is answered, greeted and taken where it belongs \u2014 including outside office hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Announcements that fit the moment<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc3f14e47&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc3f14e47\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Auto-Attendant.png\" alt=\"Announcements can be controlled by time of day, date and dialling code.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Announcements can be controlled by time of day, date and dialling code.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Time of day, public holidays, company holidays, the number dialled and the caller&#8217;s area code can all shape the greeting. A caller at seven in the evening hears something other than one at ten in the morning.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Guided rather than parked<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Callers state their concern or make a selection and are taken to the right queue. Where a matter can be settled without an agent \u2014 opening hours, order status \u2014 the system handles it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">At a glance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>No busy tone, every call answered<\/li>\n\n\n<li>Greetings by time, date and dialling code<\/li>\n\n\n<li>Selection by keypad or spoken word<\/li>\n\n\n<li>Separate handling outside office hours<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Every call is answered \u2014 greeted according to time, holiday and dialling code, then guided to the right person.<\/p>\n","protected":false},"featured_media":0,"menu_order":30,"template":"","meta":{"_ilogixx_kurzform":"Every call answered and guided.","_ilogixx_stichworte":"","_il_seo_titel":"Auto Attendant \u2014 automatic greeting and routing","_il_seo_beschreibung":"No busy tone: every call is answered, greeted according to time, holiday and dialling code, and guided to the right person.","footnotes":""},"feature_gruppe":[41],"class_list":["post-56886","feature","type-feature","status-publish","hentry","feature_gruppe-agent-desktop"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56886","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56886\/revisions"}],"predecessor-version":[{"id":56908,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56886\/revisions\/56908"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56886"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=56886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}