{"id":56888,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/smart-voicemail\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"smart-voicemail","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/smart-voicemail\/","title":{"rendered":"Smart voicemail"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">A voicemail box that nobody empties is worse than none at all. Messages therefore run through the same distribution as calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Distributed, not parked<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc5c8f9fa&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc5c8f9fa\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Process-Designer.png\" alt=\"The process designer decides when a message is recorded.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The process designer decides when a message is recorded.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each message is assigned to the next available person and stays visible until it is closed. Whoever is away receives nothing. What is left lying becomes apparent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Rules you set yourself<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a message is taken and when the call is routed elsewhere is defined in the process designer \u2014 by queue, time of day or waiting time, without a support ticket.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">At a glance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Assignment by skill and availability<\/li>\n\n\n<li>Call back with a single click<\/li>\n\n\n<li>Recording and transcript filed in the CRM<\/li>\n\n\n<li>Rules configurable in the process designer<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Messages enter the same distribution as calls \u2014 assigned to a person, with call-back by click and filed in the CRM.<\/p>\n","protected":false},"featured_media":0,"menu_order":40,"template":"","meta":{"_ilogixx_kurzform":"Messages distributed like calls.","_ilogixx_stichworte":"","_il_seo_titel":"Smart voicemail \u2014 distribute messages, not park them","_il_seo_beschreibung":"Voicemails enter the same distribution as calls: assigned to the next free agent, with call-back by click and filing in the CRM.","footnotes":""},"feature_gruppe":[41],"class_list":["post-56888","feature","type-feature","status-publish","hentry","feature_gruppe-agent-desktop"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56888\/revisions"}],"predecessor-version":[{"id":56910,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56888\/revisions\/56910"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56888"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=56888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}