{"id":56890,"date":"2026-08-08T09:12:46","date_gmt":"2026-08-08T09:12:46","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/email\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"email","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/email\/","title":{"rendered":"Email"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">A shared mailbox has a flaw: nobody is responsible until somebody feels responsible. Email therefore runs through the same distribution as calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Distributed, not filed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every incoming message is assigned to a person and stays visible until it is closed. Whoever is on holiday receives nothing. What is left lying becomes apparent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">The subject is recognised<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subject line and body are analysed, case and customer numbers extracted. That determines which queue the message belongs in \u2014 accounts, technical support or sales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Replying is quicker<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Canned responses and spell checking are built into the client, as is translation. Your team answers enquiries in foreign languages in its own.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">At a glance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Assignment by skill and availability<\/li>\n\n\n<li>Content analysis and data extraction<\/li>\n\n\n<li>Canned responses and spell checking<\/li>\n\n\n<li>Translation in both directions<\/li>\n\n\n<li>Fax in the same inbox<\/li>\n\n\n<li>Automatic acknowledgement via the process designer<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Incoming email is read for content and assigned to a person. No shared mailbox where cases sit unattended.<\/p>\n","protected":false},"featured_media":0,"menu_order":45,"template":"","meta":{"_ilogixx_kurzform":"Email distributed like calls.","_ilogixx_stichworte":"","_il_seo_titel":"Email routing \u2014 distributed by topic, not by mailbox","_il_seo_beschreibung":"Incoming email is read for content and assigned to an agent. No shared mailbox where cases sit unattended.","footnotes":""},"feature_gruppe":[41],"class_list":["post-56890","feature","type-feature","status-publish","hentry","feature_gruppe-agent-desktop"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56890\/revisions"}],"predecessor-version":[{"id":56912,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56890\/revisions\/56912"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56890"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=56890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}