{"id":56892,"date":"2026-08-08T09:12:46","date_gmt":"2026-08-08T09:12:46","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/chat-2\/"},"modified":"2026-08-19T18:39:18","modified_gmt":"2026-08-19T18:39:18","slug":"chat","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/chat\/","title":{"rendered":"Chat"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Somebody stuck on your website will not go looking for a phone number. Chat picks the question up where it arises.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">No separate program<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customer chat runs in the Unified Client alongside calls and email. Your people do not switch windows and do not lose track of a case.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">The bot takes the opening<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Recurring questions are answered by a chatbot on its own. Where it gets complicated, it hands over to a person \u2014 along with the history and everything already captured, so the customer repeats nothing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Language is not a barrier<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If somebody writes in French or English, the system translates both ways. Your team answers in German.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">At a glance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Distribution by skill, as with calls<\/li>\n\n\n<li>Chatbot for standard questions, with handover<\/li>\n\n\n<li>Translation in real time<\/li>\n\n\n<li>History stored and searchable<\/li>\n\n\n<li>CRM and ERP through the same interfaces<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Chat runs in the same client as calls. The bot answers standard questions and hands over \u2014 with the history attached.<\/p>\n","protected":false},"featured_media":0,"menu_order":48,"template":"","meta":{"_ilogixx_kurzform":"Chat with bot and clean handover.","_ilogixx_stichworte":"","_il_seo_titel":"Customer chat in the contact centre \u2014 with bot and handover","_il_seo_beschreibung":"Chat runs in the same client as calls. The bot handles standard questions and hands over to an agent \u2014 with the history, so nobody repeats themselves.","footnotes":""},"feature_gruppe":[41],"class_list":["post-56892","feature","type-feature","status-publish","hentry","feature_gruppe-agent-desktop"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56892\/revisions"}],"predecessor-version":[{"id":56914,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56892\/revisions\/56914"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56892"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=56892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}