{"id":56999,"date":"2026-08-19T19:48:04","date_gmt":"2026-08-19T19:48:04","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/process-designer\/"},"modified":"2026-08-19T19:48:04","modified_gmt":"2026-08-19T19:48:04","slug":"process-designer","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/process-designer\/","title":{"rendered":"Graphical process designer"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Auto attendant, queues, voicemail, email, chat: for every channel you decide in the same tool how the communication should run. No support ticket, no waiting for the next release.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Flows by drag and drop<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fb9e50870&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fb9e50870\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Process-Designer.png\" alt=\"Action blocks are assembled into a flow by drag and drop.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Action blocks are assembled into a flow by drag and drop.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You put the process together from action blocks \u2014 speech synthesis, speech analysis, transcription, database access and media files among them. Because the designer works independently of channel, the same approach produces bots for chat, email and voice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Available blocks<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Play announcements, as a media file or synthesised<\/li>\n\n\n<li>Take input by keypad or spoken word<\/li>\n\n\n<li>Read from and write to databases<\/li>\n\n\n<li>Branch by time, queue or recognised intent<\/li>\n\n\n<li>Escalate, transfer or record a voicemail<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Why this matters<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fb9e50fed&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fb9e50fed\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2019\/10\/flow.png\" alt=\"One flow, valid across channels.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">One flow, valid across channels.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A change to the greeting, a new opening-hours rule, an additional escalation step: things like these usually take a service request and a wait. Here they take a few minutes \u2014 by the people who know the process.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Announcements, queues, bot dialogues and escalation levels are yours to assemble \u2014 for every channel in the same tool.<\/p>\n","protected":false},"featured_media":0,"menu_order":90,"template":"","meta":{"_ilogixx_kurzform":"Build communication flows yourself, by drag and drop instead of by ticket.","_ilogixx_stichworte":"","_il_seo_titel":"Graphical process designer \u2014 build call flows yourself","_il_seo_beschreibung":"Assemble announcements, queues, bot dialogues and escalations by drag and drop. No ticket with the vendor, no waiting for a release.","footnotes":""},"feature_gruppe":[43],"class_list":["post-56999","feature","type-feature","status-publish","hentry","feature_gruppe-speech-and-ai"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":0,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/56999\/revisions"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56999"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=56999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}