{"id":57001,"date":"2026-08-19T19:48:04","date_gmt":"2026-08-19T19:48:04","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/real-time-dashboard\/"},"modified":"2026-08-19T19:48:04","modified_gmt":"2026-08-19T19:48:04","slug":"real-time-dashboard","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/real-time-dashboard\/","title":{"rendered":"Real-time dashboard"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Who is waiting, for what, and how long? The real-time dashboard shows the situation while something can still be done about it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">The current picture on one screen<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc5aeea23&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc5aeea23\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2019\/10\/Wandanzeige.png\" alt=\"The wallboard in the service room: queues, status and metrics at a glance.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The wallboard in the service room: queues, status and metrics at a glance.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Agent status and presence, waiting and connected calls, running chats and emails in progress: every key figure \u2014 including your own \u2014 can be shown as a table, gauge, bar or pie chart. What matters is that your team grasps the situation in one look.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Built for the audience<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc5aef00d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc5aef00d\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Dashboard-Designer.png\" alt=\"The designer decides what appears on which screen.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The designer decides what appears on which screen.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In the graphical designer you decide what appears on which screen. A team leader needs different figures from a wallboard in the service room, and an agent different ones again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Thresholds that signal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Values can be given limits that change colour when crossed. That way a bottleneck is visible before anyone has to read a number.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Waiting conversations, agent status and your own metrics on one screen, with thresholds in signal colours.<\/p>\n","protected":false},"featured_media":0,"menu_order":120,"template":"","meta":{"_ilogixx_kurzform":"See what is happening \u2014 and react before it gets tight.","_ilogixx_stichworte":"","_il_seo_titel":"Real-time dashboard \u2014 see what your service is doing","_il_seo_beschreibung":"Queues, waiting times and agent status on one screen, with thresholds in signal colours. Spot bottlenecks before they escalate.","footnotes":""},"feature_gruppe":[45],"class_list":["post-57001","feature","type-feature","status-publish","hentry","feature_gruppe-reporting"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":0,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57001\/revisions"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=57001"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=57001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}