{"id":57005,"date":"2026-08-19T19:48:04","date_gmt":"2026-08-19T19:48:04","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/reports\/"},"modified":"2026-08-19T19:48:04","modified_gmt":"2026-08-19T19:48:04","slug":"reports","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/reports\/","title":{"rendered":"Reports"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Some questions are only answered over time. Reports show what happened across weeks and months \u2014 and let you prove it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Assemble rather than request<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reports are put together by drag and drop from the available figures. Anyone who needs a different view builds it themselves instead of ordering it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Scheduled delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A report can be produced and sent by email on a schedule \u2014 weekly to the team leader, monthly to management. That way the figures reach the people who need them without anyone having to remember.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">What it is good for<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Proving service levels against agreements<\/li>\n\n\n<li>Recognising seasonal patterns for staffing<\/li>\n\n\n<li>Comparing channels and teams over time<\/li>\n\n\n<li>Documenting what changed after a measure<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Service level, availability and trends over longer periods \u2014 assembled by drag and drop and sent out automatically.<\/p>\n","protected":false},"featured_media":0,"menu_order":100,"template":"","meta":{"_ilogixx_kurzform":"Show what happened \u2014 over weeks, not minutes.","_ilogixx_stichworte":"","_il_seo_titel":"Contact centre reports \u2014 prove your service level","_il_seo_beschreibung":"Service level, availability and trends over longer periods. Assemble reports by drag and drop and have them sent automatically.","footnotes":""},"feature_gruppe":[45],"class_list":["post-57005","feature","type-feature","status-publish","hentry","feature_gruppe-reporting"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":0,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57005\/revisions"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=57005"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=57005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}