{"id":57007,"date":"2026-08-19T19:48:09","date_gmt":"2026-08-19T19:48:09","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/speech-recognition\/"},"modified":"2026-08-19T19:48:09","modified_gmt":"2026-08-19T19:48:09","slug":"speech-recognition","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/speech-recognition\/","title":{"rendered":"Speech recognition"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">There is information in every call, every email and every chat. Speech recognition makes it usable before an agent joins the conversation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Speech into text<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fd3475869&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fd3475869\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2022\/07\/Spracherkennung-Sprachsynthese-scaled-1-scaled.jpg\" alt=\"Spoken words become usable data.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Spoken words become usable data.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Call recordings have to be listened to before you can get at their content. When the conversation exists as text, a full-text search in your CRM finds the passage in seconds. That is the difference between an archive and a usable body of data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Understanding the content<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Graphical blocks in the process designer extract places, times, dates and addresses from what was said. Those values are then available within the process and can steer decisions \u2014 which queue, which priority, which announcement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Translating in near real time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers who speak another language become the normal case rather than the exception. Translation runs at the press of a button and in every channel, so misunderstandings from language barriers disappear.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">At a glance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Transcription of calls and recordings<\/li>\n\n\n<li>Intent recognition with data extraction<\/li>\n\n\n<li>Translation in both directions<\/li>\n\n\n<li>Connection to CRM and ERP<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Calls, emails and chats become usable data \u2014 before an agent joins the conversation.<\/p>\n","protected":false},"featured_media":0,"menu_order":60,"template":"","meta":{"_ilogixx_kurzform":"Turn speech into text and use the data within it.","_ilogixx_stichworte":"","_il_seo_titel":"Speech recognition in customer service","_il_seo_beschreibung":"Spoken words are transcribed, the request recognised and data such as date, place or customer number extracted \u2014 before an agent steps in.","footnotes":""},"feature_gruppe":[43],"class_list":["post-57007","feature","type-feature","status-publish","hentry","feature_gruppe-speech-and-ai"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":0,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57007\/revisions"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=57007"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=57007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}