{"id":57011,"date":"2026-08-19T19:48:10","date_gmt":"2026-08-19T19:48:10","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/voice-and-chat-bots\/"},"modified":"2026-08-19T19:48:10","modified_gmt":"2026-08-19T19:48:10","slug":"voice-and-chat-bots","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/en\/featureset\/voice-and-chat-bots\/","title":{"rendered":"Voice and chat bots"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Part of your enquiries always follow the same course. Those are exactly the cases a bot can take over \u2014 freeing your people for the ones that need attention.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Voice bot on the phone<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc5aee962&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc5aee962\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2021\/01\/bot-thin.png\" alt=\"A bot handles standard matters on its own.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">A bot handles standard matters on its own.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Speech recognition, language understanding, speech synthesis and the process designer work together. The result is a bot that settles standard procedures by itself. For your customers that means being reachable outside office hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Chat and email bot<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc5aeef72&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc5aeef72\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/shutterstock_1486444958.jpg\" alt=\"In writing too, the system recognises what is being asked.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">In writing too, the system recognises what is being asked.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In written form as well, the system recognises the request, extracts the data it contains and enters into a dialogue. What the bot cannot settle goes to an agent \u2014 with everything captured so far, so the customer does not repeat themselves.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">At a glance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Standard procedures on phone, chat and email<\/li>\n\n\n<li>Handover with full context<\/li>\n\n\n<li>Configurable in the process designer<\/li>\n\n\n<li>Identifies itself as AI, as required from August 2026<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Recurring matters are settled by the system. What gets complicated goes to a person \u2014 with the data already captured.<\/p>\n","protected":false},"featured_media":0,"menu_order":80,"template":"","meta":{"_ilogixx_kurzform":"Handle standard matters automatically, in voice, chat and email.","_ilogixx_stichworte":"","_il_seo_titel":"Voice and chat bots for customer service","_il_seo_beschreibung":"Standard procedures run automatically \u2014 on the phone, in chat and by email. What the bot cannot settle it hands to an agent, with the data captured.","footnotes":""},"feature_gruppe":[43],"class_list":["post-57011","feature","type-feature","status-publish","hentry","feature_gruppe-speech-and-ai"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":0,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature\/57011\/revisions"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=57011"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/feature_gruppe?post=57011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}