{"id":56916,"date":"2026-08-07T18:51:20","date_gmt":"2026-08-07T18:51:20","guid":{"rendered":"https:\/\/ilogixx.de\/home\/"},"modified":"2026-08-19T16:47:36","modified_gmt":"2026-08-19T16:47:36","slug":"home","status":"publish","type":"page","link":"https:\/\/ilogixx.de\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull il-hero il-dark has-anthrazit-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-7f596abd wp-block-group-is-layout-constrained\">\n\t\n\t<div class=\"wp-block-columns are-vertically-aligned-center il-hero__grid is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:52%\">\n\t\t\t\n\t\t\t<p class=\"il-eyebrow wp-block-paragraph\">myContactCenter \u00b7 ACD platform<\/p>\n\t\t\t\n\n\t\t\t\n\t\t\t<h1 class=\"wp-block-heading has-h1-font-size\">Every enquiry finds <em>its way.<\/em><\/h1>\n\t\t\t\n\n\t\t\t\n\t\t\t<p class=\"has-lead-font-size wp-block-paragraph\">Anruf, Chat, E-Mail und Fax laufen in einer Oberfl\u00e4che zusammen. myContactCenter erkennt das Anliegen, w\u00e4hrend der Kunde es formuliert \u2013 und leitet es an die Stelle, die es l\u00f6sen kann.<\/p>\n\t\t\t\n\n\t\t\t\n\t\t\t<div class=\"wp-block-buttons il-hero__aktionen is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ilogixx.de\/en\/book-a-demo\/\">Book a demo<\/a><\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-button is-style-outline il-btn-ghost is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ilogixx.de\/en\/featureset\/\">See the modules<\/a><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t<nav class=\"il-chips\" aria-label=\"Selected features\">\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/en\/featureset\/speech-recognition\/\">Speech recognition<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/en\/featureset\/speech-synthesis\/\">Speech synthesis<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/en\/featureset\/voice-and-chat-bots\/\">Voice bots<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/en\/featureset\/real-time-dashboard\/\">Real-time dashboard<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/en\/featureset\/\" class=\"il-chips__alle\">All features \u2192<\/a>\n\t\t\t<\/nav>\n\t\t\t<p class=\"il-herkunft\">Developed and supported in Trier, Germany.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<div class=\"il-canvas\">\n\t\t\t\t<svg viewBox=\"0 0 620 400\" role=\"img\" aria-label=\"Schematische Darstellung: Anfragen aus vier Kan\u00e4len laufen in die Absichtserkennung und werden von dort an Bot, Agent oder R\u00fcckruf weitergeleitet.\">\n\t\t\t\t\t<defs>\n\t\t\t\t\t\t<path id=\"il-r1\" d=\"M110,60 C215,60 250,200 305,200 C365,200 415,110 520,110\"\/>\n\t\t\t\t\t\t<path id=\"il-r2\" d=\"M110,150 C220,150 255,200 305,200 C365,200 420,200 520,200\"\/>\n\t\t\t\t\t\t<path id=\"il-r3\" d=\"M110,250 C220,250 255,200 305,200 C365,200 420,200 520,200\"\/>\n\t\t\t\t\t\t<path id=\"il-r4\" d=\"M110,340 C215,340 250,200 305,200 C365,200 415,290 520,290\"\/>\n\t\t\t\t\t<\/defs>\n\t\t\t\t\t<g class=\"il-canvas__linien\" fill=\"none\" stroke-width=\"1.5\">\n\t\t\t\t\t\t<use href=\"#il-r1\"\/><use href=\"#il-r2\"\/><use href=\"#il-r3\"\/><use href=\"#il-r4\"\/>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<g class=\"il-canvas__label\" text-anchor=\"end\">\n\t\t\t\t\t\t<text x=\"88\" y=\"64\">Call<\/text><text x=\"88\" y=\"154\">Chat<\/text>\n\t\t\t\t\t\t<text x=\"88\" y=\"254\">Email<\/text><text x=\"88\" y=\"344\">Fax<\/text>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<g class=\"il-canvas__punkt\">\n\t\t\t\t\t\t<circle cx=\"110\" cy=\"60\" r=\"5\"\/><circle cx=\"110\" cy=\"150\" r=\"5\"\/>\n\t\t\t\t\t\t<circle cx=\"110\" cy=\"250\" r=\"5\"\/><circle cx=\"110\" cy=\"340\" r=\"5\"\/>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<rect class=\"il-canvas__knoten\" x=\"273\" y=\"168\" width=\"64\" height=\"64\" rx=\"18\" stroke-width=\"1.5\"\/>\n\t\t\t\t\t<path class=\"il-canvas__welle\" d=\"M293,200 q6,-11 12,0 t12,0\" fill=\"none\" stroke-width=\"1.6\" stroke-linecap=\"round\"\/>\n\t\t\t\t\t<text class=\"il-canvas__knotenlabel\" x=\"305\" y=\"256\" text-anchor=\"middle\">INTENT RECOGNISED<\/text>\n\t\t\t\t\t<g class=\"il-canvas__ziel-ok\"><circle cx=\"520\" cy=\"110\" r=\"6\"\/><circle cx=\"520\" cy=\"200\" r=\"6\"\/><\/g>\n\t\t\t\t\t<circle class=\"il-canvas__ziel-wartend\" cx=\"520\" cy=\"290\" r=\"6\"\/>\n\t\t\t\t\t<g class=\"il-canvas__label\" text-anchor=\"start\">\n\t\t\t\t\t\t<text x=\"540\" y=\"114\">Bot settles it<\/text><text x=\"540\" y=\"204\">Agent<\/text><text x=\"540\" y=\"294\">Call back<\/text>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<g class=\"il-canvas__vorgang\" data-tokens>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"0s\"><mpath href=\"#il-r1\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"1.3s\"><mpath href=\"#il-r2\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"2.6s\"><mpath href=\"#il-r3\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"3.9s\"><mpath href=\"#il-r4\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\" opacity=\".5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"2.1s\"><mpath href=\"#il-r1\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\" opacity=\".5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"4.4s\"><mpath href=\"#il-r3\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/svg>\n\t\t\t\t<p class=\"il-canvas__note\">Simplified view of call distribution<\/p>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<div class=\"wp-block-group alignfull il-boardzone has-global-padding is-layout-constrained wp-container-core-group-is-layout-7f596abd wp-block-group-is-layout-constrained\">\n\t\n\t<div class=\"il-board\" role=\"img\" aria-label=\"Example of a real-time wallboard showing queues, waiting times and agent status.\">\n\t\t<div class=\"il-board__top\">\n\t\t\t<span class=\"il-board__live\"><i><\/i>Real-time dashboard<\/span>\n\t\t\t<span data-uhr>09:41:07<\/span>\n\t\t<\/div>\n\t\t<div class=\"il-board__kacheln\">\n\t\t\t<div class=\"il-kachel\"><b>In queue<\/b><div class=\"il-zahl il-zahl--wartend\" data-warteschlange>7<\/div><div class=\"il-sub\">All channels<\/div><\/div>\n\t\t\t<div class=\"il-kachel\"><b>Longest wait<\/b><div class=\"il-zahl\" data-wartezeit>1:12<\/div><div class=\"il-sub\">Call-back offered<\/div><\/div>\n\t\t\t<div class=\"il-kachel\"><b>Agents available<\/b><div class=\"il-zahl il-zahl--ok\">14<\/div><div class=\"il-sub\">of 19 signed in<\/div><\/div>\n\t\t\t<div class=\"il-kachel\"><b>Settled by the bot<\/b><div class=\"il-zahl il-zahl--ok\">38 %<\/div><div class=\"il-sub\">Today, without handover<\/div><\/div>\n\t\t<\/div>\n\t\t<div class=\"il-board__zeilen\">\n\t\t\t<div class=\"il-zeile il-zeile--kopf\"><span>Queue<\/span><span>Status<\/span><span class=\"il-eng-weg\">Waiting<\/span><span class=\"il-eng-weg\">Avg. time<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Service \u00b7 phone<\/span><span class=\"il-pille il-pille--wartend\">waiting<\/span><span class=\"il-mono il-eng-weg\">4<\/span><span class=\"il-mono il-eng-weg\">0:48<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Technical \u00b7 phone<\/span><span class=\"il-pille il-pille--ok\">available<\/span><span class=\"il-mono il-eng-weg\">0<\/span><span class=\"il-mono il-eng-weg\">0:00<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Sales \u00b7 chat<\/span><span class=\"il-pille il-pille--wartend\">waiting<\/span><span class=\"il-mono il-eng-weg\">2<\/span><span class=\"il-mono il-eng-weg\">0:21<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Accounts \u00b7 email<\/span><span class=\"il-pille il-pille--ok\">available<\/span><span class=\"il-mono il-eng-weg\">1<\/span><span class=\"il-mono il-eng-weg\">\u2014<\/span><\/div>\n\t\t<\/div>\n\t\t<p class=\"il-board__note\">Example view \u2014 tiles and queues freely configurable<\/p>\n\t<\/div>\n\t\n<\/div>\n\n\n\n\n<section class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t\n\t<p class=\"il-eyebrow wp-block-paragraph\">Channels<\/p>\n\t\n\t\n\t<h2 class=\"wp-block-heading has-h2-font-size\">It does not matter how your customer reaches you<\/h2>\n\t\n\t\n\t<figure class=\"wp-block-table alignwide il-tabelle is-style-regular\"><table><thead><tr><th>Channel<\/th><th>What is recognised<\/th><th>Can be automated<\/th><th>Handed to<\/th><\/tr><\/thead><tbody>\n\t<tr><td>Phone<\/td><td>Spoken request, language, data within the sentence<\/td><td>Announcement, bot dialogue, call-back slot, voicemail<\/td><td>Agent by skill<\/td><\/tr>\n\t<tr><td>Chat<\/td><td>Intent, language, customer reference<\/td><td>Answer from the knowledge base, appointment booking<\/td><td>Agent by skill<\/td><\/tr>\n\t<tr><td>Email<\/td><td>Subject, priority, case reference<\/td><td>Acknowledgement, assignment, forwarding<\/td><td>The responsible mailbox<\/td><\/tr>\n\t<tr><td>Fax<\/td><td>Sender, document type<\/td><td>Filing, assignment to a case<\/td><td>The same inbox<\/td><\/tr>\n\t<\/tbody><\/table><\/figure>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-trennlinie has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t\n\t<div class=\"wp-block-columns il-kopfzeile is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-eyebrow wp-block-paragraph\">Modules<\/p>\n\t\t\t<h2 class=\"wp-block-heading has-h2-font-size\">Three things that noticeably lighten the load<\/h2>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Wir bauen Kommunikationsmodule f\u00fcr den B2B-Bereich. Kein Werkzeugkasten, den erst jemand zusammensetzen muss, sondern ein System, das ab dem ersten Anruf arbeitet.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\n\t\n\t<div class=\"wp-block-columns alignwide il-modulreihe is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column il-modul is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86efac75577&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86efac75577\" class=\"wp-block-image size-large il-modul__bild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2022\/07\/Mehr-Zeit-fuer-Kunden-scaled-1-scaled.jpg\" alt=\"A customer service agent at her desk\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\t\t\t\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Everything in one interface<\/h3>\n\t\t\t<p class=\"has-grau-color has-text-color wp-block-paragraph\">One client for every channel. Your people stop switching between four programs to close a single case.<\/p>\n\t\t\t<p class=\"il-stichworte has-mono-font-family has-klein-font-size wp-block-paragraph\">Unified Client \u00b7 Auto Attendant \u00b7 Smart voicemail<\/p>\n\t\t\t<p class=\"il-modul__mehr wp-block-paragraph\"><a href=\"https:\/\/ilogixx.de\/en\/featureset\/unified-client\/\">See the Unified Client \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-modul is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86efac767d3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86efac767d3\" class=\"wp-block-image size-large il-modul__bild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2022\/07\/Kuenstliche-Intelligenz-scaled-1-scaled.jpg\" alt=\"The ilogixx team in a meeting\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\t\t\t\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Understands what it is about<\/h3>\n\t\t\t<p class=\"has-grau-color has-text-color wp-block-paragraph\">Gesprochenes wird transkribiert, die Absicht dahinter erkannt. Aus \u201eIch h\u00e4tte gerne morgen einen Termin\u201c wird ein gebuchter Termin.<\/p>\n\t\t\t<p class=\"il-stichworte has-mono-font-family has-klein-font-size wp-block-paragraph\">Speech recognition \u00b7 speech synthesis \u00b7 bots \u00b7 translation<\/p>\n\t\t\t<p class=\"il-modul__mehr wp-block-paragraph\"><a href=\"https:\/\/ilogixx.de\/en\/featureset\/speech-recognition\/\">See speech recognition \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-modul is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86efac76d39&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86efac76d39\" class=\"wp-block-image size-large il-modul__bild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2022\/07\/Fuer-jeden-Kunden-erreichbar-scaled-1-scaled.jpg\" alt=\"Two people reviewing reports on a laptop\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\t\t\t\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Shows what is happening<\/h3>\n\t\t\t<p class=\"has-grau-color has-text-color wp-block-paragraph\">Engp\u00e4sse sehen Sie, bevor sie entstehen. Und Sie k\u00f6nnen hinterher belegen, warum die Erreichbarkeit am Dienstag anders war als am Freitag.<\/p>\n\t\t\t<p class=\"il-stichworte has-mono-font-family has-klein-font-size wp-block-paragraph\">Real-time dashboard \u00b7 interactive dashboard \u00b7 reports<\/p>\n\t\t\t<p class=\"il-modul__mehr wp-block-paragraph\"><a href=\"https:\/\/ilogixx.de\/en\/featureset\/real-time-dashboard\/\">See the real-time dashboard \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-dark has-anthrazit-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t<p class=\"il-eyebrow wp-block-paragraph\">Graphical process designer<\/p>\n\t<h2 class=\"wp-block-heading has-h2-font-size\">You decide the path an enquiry takes<\/h2>\n\t<p class=\"has-lead-font-size wp-block-paragraph\">No support ticket, no waiting for the next release.<\/p>\n\n\t\n\t<div class=\"wp-block-columns alignwide il-schiene is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">01 ARRIVAL<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Channel and number<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">These set the starting point, opening hours and first announcement.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">02 RECOGNISE<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Read the request<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">Speech recognition captures the content and extracts the data from it.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">03 DECIDE<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Settle or hand over<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">Der Bot erledigt den Fall selbst oder reicht ihn an den passenden Agenten weiter.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">04 FOLLOW UP<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">File it<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">Transcript and call notes go into the CRM automatically.<\/p>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t<p class=\"il-eyebrow wp-block-paragraph\">In use at<\/p>\n\t\n\t<div class=\"il-refs\">\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-xing.jpg\" alt=\"XING\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-pmg.png\" alt=\"Print Medien Gesellschaft\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-musicstore.jpg\" alt=\"Music Store\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-mediserv.png\" alt=\"Mediserv\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-medifox.jpg\" alt=\"MediFox\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-domainfactory.png\" alt=\"Domain Factory\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-mittwald.png\" alt=\"Mittwald\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-lancom.png\" alt=\"LANCOM Systems\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-baramundi.png\" alt=\"baramundi\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-infas.png\" alt=\"infas\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-cbc-ag.png\" alt=\"CBC\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-cardtech.png\" alt=\"cardtech\" loading=\"lazy\"><\/div>\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-trennlinie has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t\n\t<div class=\"wp-block-columns il-kopfzeile is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-eyebrow wp-block-paragraph\">Insights<\/p>\n\t\t\t<h2 class=\"wp-block-heading has-h2-font-size\">What is changing<\/h2>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Regulation, technology and operations \u2014 briefly explained for contact centres in mid-sized businesses.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\n\t\n\t<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\">\n\t\t<ul class=\"columns-3 il-cards wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-0d5c60d9 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-56987 post type-post status-publish format-standard hentry category-ai-in-customer-service\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group il-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t<div class=\"il-meta wp-block-post-date has-klein-font-size has-mono-font-family\"><time datetime=\"2026-08-19T19:12:15+00:00\">19 August 2026<\/time><\/div>\n\t\t\t\t<h3 class=\"wp-block-post-title has-h-3-font-size\"><a href=\"https:\/\/ilogixx.de\/en\/voicebot-paradox-call-volumes-ai\/\" target=\"_self\" >The voicebot paradox: why call volumes are not falling despite AI<\/a><\/h3>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-normal-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Voicebots have reached around 40 per cent adoption, yet phone volumes hold steady. Why the handover is the real lever, and which&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/ilogixx.de\/en\/voicebot-paradox-call-volumes-ai\/\">Weiterlesen \u2192<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><li class=\"wp-block-post post-56985 post type-post status-publish format-standard hentry category-operations-and-metrics\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group il-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t<div class=\"il-meta wp-block-post-date has-klein-font-size has-mono-font-family\"><time datetime=\"2026-08-19T19:12:11+00:00\">19 August 2026<\/time><\/div>\n\t\t\t\t<h3 class=\"wp-block-post-title has-h-3-font-size\"><a href=\"https:\/\/ilogixx.de\/en\/first-contact-resolution-contact-centres\/\" target=\"_self\" >First contact resolution: the figure that drives both cost and loyalty<\/a><\/h3>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-normal-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Across the industry, 75 to 80 per cent of enquiries are settled at first contact; the best reach over 85. Every point&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/ilogixx.de\/en\/first-contact-resolution-contact-centres\/\">Weiterlesen \u2192<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><li class=\"wp-block-post post-56977 post type-post status-publish format-standard hentry category-operations-and-metrics\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group il-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t<div class=\"il-meta wp-block-post-date has-klein-font-size has-mono-font-family\"><time datetime=\"2026-08-19T19:11:49+00:00\">19 August 2026<\/time><\/div>\n\t\t\t\t<h3 class=\"wp-block-post-title has-h-3-font-size\"><a href=\"https:\/\/ilogixx.de\/en\/cloud-contact-centre-2026\/\" target=\"_self\" >Cloud contact centre 2026: what AI, routing and translation actually change<\/a><\/h3>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-normal-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Customers expect fast, consistent answers across every channel while cost pressure rises and staff are hard to find. What a cloud platform&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/ilogixx.de\/en\/cloud-contact-centre-2026\/\">Weiterlesen \u2192<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><\/ul>\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-dark il-closer il-closer--bild has-anthrazit-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t<p class=\"has-text-align-center il-eyebrow wp-block-paragraph\">Book a demo<\/p>\n\t<h2 class=\"wp-block-heading has-text-align-center has-h2-font-size\">We show the system running on your workflows<\/h2>\n\t<p class=\"has-text-align-center has-lead-font-size wp-block-paragraph\">No obligation, around 45 minutes. Bring your most awkward routing case \u2014 that is where you learn the most.<\/p>\n\t\n\t<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-20959078 wp-block-buttons-is-layout-flex\">\n\t\t<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ilogixx.de\/en\/book-a-demo\/\">Arrange a slot<\/a><\/div>\n\t<\/div>\n\t\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>myContactCenter brings calls, chat, email and fax together in one system \u2014 recognising what the customer wants and routing it to whoever can settle it.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_il_seo_titel":"ilogixx \u2014 contact centre software from Trier, Germany","_il_seo_beschreibung":"myContactCenter brings calls, chat, email and fax together in one system, recognises the request through speech analysis and routes it to the right desk.","footnotes":""},"class_list":["post-56916","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/pages\/56916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/comments?post=56916"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/pages\/56916\/revisions"}],"predecessor-version":[{"id":56930,"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/pages\/56916\/revisions\/56930"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/en\/wp-json\/wp\/v2\/media?parent=56916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}