{"id":56883,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/client-unifie\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"client-unifie","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/fr\/featureset\/client-unifie\/","title":{"rendered":"Client unifi\u00e9"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Le client unifi\u00e9 est le poste de travail de vos collaborateurs. Toutes les conversations y arrivent, quel que soit le canal \u2014 sans changer de programme pour clore un dossier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">La disposition s&rsquo;adapte \u00e0 vous<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc35aa4b1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc35aa4b1\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Agent.png\" alt=\"L'interface du client unifi\u00e9 : pr\u00e9sence des coll\u00e8gues, t\u00e2ches en cours et conversations en attente au m\u00eame endroit.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">L&rsquo;interface du client unifi\u00e9 : pr\u00e9sence des coll\u00e8gues, t\u00e2ches en cours et conversations en attente au m\u00eame endroit.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Un outil doit s&rsquo;adapter aux habitudes de travail, pas l&rsquo;inverse. Le client unifi\u00e9 se configure pour que vos processus se d\u00e9roulent proprement : donn\u00e9es client, pr\u00e9sence des coll\u00e8gues, t\u00e2ches ouvertes et conversations en attente, tout est visible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Des fonctions qui font gagner du temps<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les r\u00e9ponses types et la correction orthographique acc\u00e9l\u00e8rent le travail et uniformisent le ton. La traduction int\u00e9gr\u00e9e l\u00e8ve la barri\u00e8re de la langue \u2014 votre \u00e9quipe \u00e9crit en allemand, le client lit dans la sienne.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Reli\u00e9 \u00e0 vos applications m\u00e9tier<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM, ERP et bases de donn\u00e9es sont connect\u00e9s : la fiche s&rsquo;ouvre en m\u00eame temps que la conversation. Personne ne cherche un num\u00e9ro client pendant qu&rsquo;un correspondant patiente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">En bref<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Tous les canaux dans une seule interface<\/li>\n\n\n<li>Disposition configurable par \u00e9quipe<\/li>\n\n\n<li>R\u00e9ponses types, correction et traduction<\/li>\n\n\n<li>Connexion CRM et ERP<\/li>\n\n\n<li>Pr\u00e9sence des coll\u00e8gues en un coup d&rsquo;\u0153il<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Appels, chat, e-mails et fax r\u00e9unis dans une seule interface. La disposition s&rsquo;adapte \u00e0 vos \u00e9quipes, et non l&rsquo;inverse.<\/p>\n","protected":false},"featured_media":0,"menu_order":10,"template":"","meta":{"_ilogixx_kurzform":"Tous les canaux \u00e0 un seul poste.","_ilogixx_stichworte":"","_il_seo_titel":"Client unifi\u00e9 \u2014 tous les canaux \u00e0 un seul poste","_il_seo_beschreibung":"Appels, chat, e-mails et fax dans une seule interface : vos collaborateurs cessent de jongler entre quatre programmes.","footnotes":""},"feature_gruppe":[42],"class_list":["post-56883","feature","type-feature","status-publish","hentry","feature_gruppe-poste-de-travail"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56883\/revisions"}],"predecessor-version":[{"id":56905,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56883\/revisions\/56905"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/media?parent=56883"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature_gruppe?post=56883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}