{"id":56885,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/telephonie\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"telephonie","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/fr\/featureset\/telephonie\/","title":{"rendered":"T\u00e9l\u00e9phonie"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Vous pilotez toute la t\u00e9l\u00e9phonie depuis l&rsquo;ordinateur. Plus de num\u00e9ros \u00e0 saisir, plus d&rsquo;inversions de chiffres, plus de notice pour le poste fixe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">De petits gestes, de grandes pertes de temps<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc3562fed&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc3562fed\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Telefon-Popup.png\" alt=\"La fen\u00eatre d'appel entrant affiche ce que l'on sait de l'appelant.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">La fen\u00eatre d&rsquo;appel entrant affiche ce que l&rsquo;on sait de l&rsquo;appelant.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Chercher un num\u00e9ro puis le saisir co\u00fbte quelques secondes \u00e0 chaque fois \u2014 et parfois un appel manqu\u00e9. La t\u00e9l\u00e9phonie informatique supprime les deux. D\u00e9crocher, composer, transf\u00e9rer : un clic suffit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Toutes les informations d\u00e8s la sonnerie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e8s qu&rsquo;un appel arrive, la fen\u00eatre affiche ce que l&rsquo;on sait de l&rsquo;appelant. Vos collaborateurs le saluent par son nom et voient le contexte : impay\u00e9s, num\u00e9ros de commande ou de facture, donn\u00e9es de l&rsquo;entreprise. Ces m\u00eames donn\u00e9es peuvent ouvrir l&rsquo;\u00e9cran ad\u00e9quat de votre application m\u00e9tier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Transf\u00e9rer sans d\u00e9tour<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc35635d0&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc35635d0\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Weiterleitungsmodul.png\" alt=\"Le module de transfert montre imm\u00e9diatement quel coll\u00e8gue est disponible.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Le module de transfert montre imm\u00e9diatement quel coll\u00e8gue est disponible.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Le module de transfert indique qui est libre avant de passer l&rsquo;appel. Cela \u00e9pargne au client une deuxi\u00e8me attente et \u00e0 votre coll\u00e8gue une interruption inutile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Appeler depuis n&rsquo;importe quelle application<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La composition fonctionne depuis Outlook, votre CRM ou directement depuis une fiche de base de donn\u00e9es \u2014 l\u00e0 o\u00f9 se trouve le num\u00e9ro.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Fonctions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>D\u00e9crocher, composer et transf\u00e9rer d&rsquo;un clic<\/li>\n\n\n<li>Informations sur l&rsquo;appelant d\u00e8s la sonnerie<\/li>\n\n\n<li>Disponibilit\u00e9 des coll\u00e8gues avant transfert<\/li>\n\n\n<li>Composition depuis Outlook, CRM et ERP<\/li>\n\n\n<li>Distribution selon les comp\u00e9tences<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Composer, d\u00e9crocher, transf\u00e9rer d&rsquo;un clic. \u00c0 la r\u00e9ception d&rsquo;un appel, le syst\u00e8me indique qui appelle et le sujet pr\u00e9c\u00e9dent.<\/p>\n","protected":false},"featured_media":0,"menu_order":20,"template":"","meta":{"_ilogixx_kurzform":"Composer, d\u00e9crocher, transf\u00e9rer d'un clic.","_ilogixx_stichworte":"","_il_seo_titel":"T\u00e9l\u00e9phonie de centre de contact \u2014 router et transf\u00e9rer","_il_seo_beschreibung":"Composer et transf\u00e9rer d'un clic, donn\u00e9es client d\u00e8s la sonnerie, distribution par comp\u00e9tences. Appelez depuis Outlook, SAP ou votre CRM.","footnotes":""},"feature_gruppe":[42],"class_list":["post-56885","feature","type-feature","status-publish","hentry","feature_gruppe-poste-de-travail"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56885\/revisions"}],"predecessor-version":[{"id":56907,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56885\/revisions\/56907"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/media?parent=56885"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature_gruppe?post=56885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}