{"id":56887,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/standard-automatique\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"standard-automatique","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/fr\/featureset\/standard-automatique\/","title":{"rendered":"Standard automatique"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Personne ne tombe sur une tonalit\u00e9 occup\u00e9e. Chaque appel est pris, accueilli et dirig\u00e9 au bon endroit \u2014 y compris en dehors des heures d&rsquo;ouverture.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Des annonces adapt\u00e9es au moment<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc345d9b2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc345d9b2\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Auto-Attendant.png\" alt=\"Les annonces se pilotent selon l'heure, la date et l'indicatif.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Les annonces se pilotent selon l&rsquo;heure, la date et l&rsquo;indicatif.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Heure de la journ\u00e9e, jours f\u00e9ri\u00e9s, cong\u00e9s, num\u00e9ro compos\u00e9 et indicatif de l&rsquo;appelant peuvent tous d\u00e9terminer l&rsquo;accueil. Un appelant \u00e0 dix-neuf heures n&rsquo;entend pas la m\u00eame chose qu&rsquo;\u00e0 dix heures du matin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Orienter plut\u00f4t que faire patienter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;appelant exprime sa demande ou fait un choix, puis rejoint la bonne file d&rsquo;attente. Lorsqu&rsquo;une demande peut \u00eatre trait\u00e9e sans agent \u2014 horaires, suivi de commande \u2014 le syst\u00e8me s&rsquo;en charge.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">En bref<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Pas de tonalit\u00e9 occup\u00e9e, chaque appel est pris<\/li>\n\n\n<li>Accueil selon l&rsquo;heure, la date et l&rsquo;indicatif<\/li>\n\n\n<li>Choix au clavier ou \u00e0 la voix<\/li>\n\n\n<li>Traitement distinct hors heures d&rsquo;ouverture<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Chaque appel est pris \u2014 accueil selon l&rsquo;heure, les jours f\u00e9ri\u00e9s et l&rsquo;indicatif, puis orientation vers le bon interlocuteur.<\/p>\n","protected":false},"featured_media":0,"menu_order":30,"template":"","meta":{"_ilogixx_kurzform":"Chaque appel pris et orient\u00e9.","_ilogixx_stichworte":"","_il_seo_titel":"Standard automatique \u2014 accueil et orientation","_il_seo_beschreibung":"Pas de tonalit\u00e9 occup\u00e9e : chaque appel est pris, accueilli selon l'heure et l'indicatif, puis orient\u00e9 vers le bon interlocuteur.","footnotes":""},"feature_gruppe":[42],"class_list":["post-56887","feature","type-feature","status-publish","hentry","feature_gruppe-poste-de-travail"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56887\/revisions"}],"predecessor-version":[{"id":56909,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56887\/revisions\/56909"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/media?parent=56887"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature_gruppe?post=56887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}