{"id":56889,"date":"2026-08-07T21:11:17","date_gmt":"2026-08-07T21:11:17","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/messagerie-vocale\/"},"modified":"2026-08-19T18:39:17","modified_gmt":"2026-08-19T18:39:17","slug":"messagerie-vocale","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/fr\/featureset\/messagerie-vocale\/","title":{"rendered":"Messagerie vocale intelligente"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Une messagerie que personne ne rel\u00e8ve vaut moins que pas de messagerie du tout. Les messages suivent donc la m\u00eame distribution que les appels.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Distribu\u00e9s, pas mis de c\u00f4t\u00e9<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc1a27976&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc1a27976\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Process-Designer.png\" alt=\"Le concepteur de processus d\u00e9finit quand un message est enregistr\u00e9.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Le concepteur de processus d\u00e9finit quand un message est enregistr\u00e9.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque message est attribu\u00e9 au prochain collaborateur disponible et reste visible jusqu&rsquo;\u00e0 son traitement. Une personne absente ne re\u00e7oit rien. Ce qui tra\u00eene se voit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Des r\u00e8gles que vous d\u00e9finissez<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le moment o\u00f9 un message est pris et celui o\u00f9 l&rsquo;appel est r\u00e9orient\u00e9 se d\u00e9finissent dans le concepteur de processus \u2014 par file, par horaire ou par temps d&rsquo;attente, sans passer par le support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">En bref<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Attribution selon comp\u00e9tence et disponibilit\u00e9<\/li>\n\n\n<li>Rappel en un clic<\/li>\n\n\n<li>Enregistrement et transcription archiv\u00e9s dans le CRM<\/li>\n\n\n<li>R\u00e8gles configurables dans le concepteur de processus<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Les messages suivent la m\u00eame distribution que les appels \u2014 attribu\u00e9s \u00e0 une personne, rappel d&rsquo;un clic, archivage dans le CRM.<\/p>\n","protected":false},"featured_media":0,"menu_order":40,"template":"","meta":{"_ilogixx_kurzform":"Messages distribu\u00e9s comme les appels.","_ilogixx_stichworte":"","_il_seo_titel":"Messagerie vocale intelligente \u2014 distribuer les messages","_il_seo_beschreibung":"Les messages vocaux suivent la distribution des appels : attribu\u00e9s au prochain agent libre, rappel d'un clic, archivage dans le CRM.","footnotes":""},"feature_gruppe":[42],"class_list":["post-56889","feature","type-feature","status-publish","hentry","feature_gruppe-poste-de-travail"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56889\/revisions"}],"predecessor-version":[{"id":56911,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/56889\/revisions\/56911"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/media?parent=56889"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature_gruppe?post=56889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}