{"id":57000,"date":"2026-08-19T19:48:04","date_gmt":"2026-08-19T19:48:04","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/concepteur-processus\/"},"modified":"2026-08-19T19:48:04","modified_gmt":"2026-08-19T19:48:04","slug":"concepteur-processus","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/fr\/featureset\/concepteur-processus\/","title":{"rendered":"Concepteur graphique de processus"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Standard automatique, files d&rsquo;attente, messagerie, e-mail, chat : pour chaque canal, vous d\u00e9finissez dans le m\u00eame outil le d\u00e9roulement de la communication. Sans ticket chez nous, sans attendre la prochaine version.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Des parcours par glisser-d\u00e9poser<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc40d7409&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc40d7409\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Process-Designer.png\" alt=\"Les blocs d'action s'assemblent par glisser-d\u00e9poser.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Les blocs d&rsquo;action s&rsquo;assemblent par glisser-d\u00e9poser.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Vous composez le processus \u00e0 partir de blocs d&rsquo;action \u2014 synth\u00e8se vocale, analyse vocale, transcription, acc\u00e8s aux bases de donn\u00e9es et fichiers m\u00e9dia, entre autres. Comme le concepteur fonctionne ind\u00e9pendamment du canal, la m\u00eame approche produit aussi des bots pour le chat, l&rsquo;e-mail et la voix.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Blocs disponibles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Diffuser des annonces, en fichier m\u00e9dia ou en synth\u00e8se vocale<\/li>\n\n\n<li>Recueillir une saisie au clavier ou \u00e0 la voix<\/li>\n\n\n<li>Lire et \u00e9crire dans des bases de donn\u00e9es<\/li>\n\n\n<li>Aiguiller selon l&rsquo;heure, la file ou l&rsquo;intention reconnue<\/li>\n\n\n<li>Escalader, transf\u00e9rer ou enregistrer un message<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Pourquoi cela compte<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc40d7bae&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc40d7bae\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2019\/10\/flow.png\" alt=\"Un parcours, valable sur tous les canaux.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Un parcours, valable sur tous les canaux.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Modifier un message d&rsquo;accueil, ajouter une r\u00e8gle d&rsquo;horaires, ins\u00e9rer une \u00e9tape d&rsquo;escalade : ces changements demandent habituellement une demande de service et de l&rsquo;attente. Ici, ils prennent quelques minutes \u2014 r\u00e9alis\u00e9s par ceux qui connaissent le processus.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Annonces, files d&rsquo;attente, dialogues de bot et niveaux d&rsquo;escalade s&rsquo;assemblent par vos soins \u2014 pour chaque canal, dans le m\u00eame outil.<\/p>\n","protected":false},"featured_media":0,"menu_order":90,"template":"","meta":{"_ilogixx_kurzform":"Construire soi-m\u00eame ses parcours, par glisser-d\u00e9poser plut\u00f4t que par ticket.","_ilogixx_stichworte":"","_il_seo_titel":"Concepteur de processus \u2014 construire vos parcours","_il_seo_beschreibung":"Assemblez annonces, files, dialogues de bot et escalades par glisser-d\u00e9poser. Sans ticket chez l'\u00e9diteur, sans attendre une version.","footnotes":""},"feature_gruppe":[44],"class_list":["post-57000","feature","type-feature","status-publish","hentry","feature_gruppe-voix-et-ia"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/57000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":0,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/57000\/revisions"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/media?parent=57000"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature_gruppe?post=57000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}