{"id":57002,"date":"2026-08-19T19:48:04","date_gmt":"2026-08-19T19:48:04","guid":{"rendered":"https:\/\/ilogixx.de\/featureset\/tableau-bord-temps-reel\/"},"modified":"2026-08-19T19:48:04","modified_gmt":"2026-08-19T19:48:04","slug":"tableau-bord-temps-reel","status":"publish","type":"feature","link":"https:\/\/ilogixx.de\/fr\/featureset\/tableau-bord-temps-reel\/","title":{"rendered":"Tableau de bord temps r\u00e9el"},"content":{"rendered":"\n<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Qui attend, pour quoi et depuis combien de temps ? Le tableau de bord temps r\u00e9el montre la situation tant qu&rsquo;il est encore possible d&rsquo;agir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">La situation actuelle sur un \u00e9cran<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc1cd1abb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc1cd1abb\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2019\/10\/Wandanzeige.png\" alt=\"Le tableau mural du service : files, statuts et indicateurs d'un coup d'\u0153il.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Le tableau mural du service : files, statuts et indicateurs d&rsquo;un coup d&rsquo;\u0153il.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Statut et pr\u00e9sence des collaborateurs, appels en attente et en cours, chats actifs et e-mails en traitement : tous les indicateurs cl\u00e9s \u2014 y compris les v\u00f4tres \u2014 peuvent s&rsquo;afficher en tableau, en jauge, en barres ou en camembert. L&rsquo;essentiel est que votre \u00e9quipe saisisse la situation d&rsquo;un seul regard.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Une composition par public<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86fc1cd1fa7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86fc1cd1fa7\" class=\"wp-block-image size-large il-schaubild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2020\/12\/Dashboard-Designer.png\" alt=\"Le concepteur d\u00e9termine ce qui appara\u00eet sur quel \u00e9cran.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Le concepteur d\u00e9termine ce qui appara\u00eet sur quel \u00e9cran.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le concepteur graphique, vous d\u00e9terminez ce qui appara\u00eet sur quel \u00e9cran. Un responsable d&rsquo;\u00e9quipe n&rsquo;a pas besoin des m\u00eames chiffres qu&rsquo;un tableau mural, et un conseiller encore d&rsquo;autres.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h3-font-size\">Des seuils qui alertent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les valeurs peuvent recevoir des limites qui changent de couleur lorsqu&rsquo;elles sont franchies. Un goulet d&rsquo;\u00e9tranglement devient ainsi visible avant m\u00eame qu&rsquo;on ait \u00e0 lire un chiffre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conversations en attente, statut des collaborateurs et vos propres indicateurs sur un \u00e9cran, avec des seuils en couleurs.<\/p>\n","protected":false},"featured_media":0,"menu_order":120,"template":"","meta":{"_ilogixx_kurzform":"Voir ce qui se passe \u2014 et r\u00e9agir avant que cela ne se tende.","_ilogixx_stichworte":"","_il_seo_titel":"Tableau de bord temps r\u00e9el \u2014 voir ce qui se passe","_il_seo_beschreibung":"Files, temps d'attente et statut des agents sur un \u00e9cran, avec des seuils en couleurs. Rep\u00e9rez les goulets avant qu'ils ne s'aggravent.","footnotes":""},"feature_gruppe":[46],"class_list":["post-57002","feature","type-feature","status-publish","hentry","feature_gruppe-analyse"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/57002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":0,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature\/57002\/revisions"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/media?parent=57002"}],"wp:term":[{"taxonomy":"feature_gruppe","embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/feature_gruppe?post=57002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}