{"id":56917,"date":"2026-08-07T18:51:20","date_gmt":"2026-08-07T18:51:20","guid":{"rendered":"https:\/\/ilogixx.de\/accueil\/"},"modified":"2026-08-19T16:47:36","modified_gmt":"2026-08-19T16:47:36","slug":"accueil","status":"publish","type":"page","link":"https:\/\/ilogixx.de\/fr\/","title":{"rendered":"Accueil"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull il-hero il-dark has-anthrazit-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-7f596abd wp-block-group-is-layout-constrained\">\n\t\n\t<div class=\"wp-block-columns are-vertically-aligned-center il-hero__grid is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:52%\">\n\t\t\t\n\t\t\t<p class=\"il-eyebrow wp-block-paragraph\">myContactCenter \u00b7 plateforme ACD<\/p>\n\t\t\t\n\n\t\t\t\n\t\t\t<h1 class=\"wp-block-heading has-h1-font-size\">Chaque demande trouve <em>son chemin.<\/em><\/h1>\n\t\t\t\n\n\t\t\t\n\t\t\t<p class=\"has-lead-font-size wp-block-paragraph\">Anruf, Chat, E-Mail und Fax laufen in einer Oberfl\u00e4che zusammen. myContactCenter erkennt das Anliegen, w\u00e4hrend der Kunde es formuliert \u2013 und leitet es an die Stelle, die es l\u00f6sen kann.<\/p>\n\t\t\t\n\n\t\t\t\n\t\t\t<div class=\"wp-block-buttons il-hero__aktionen is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ilogixx.de\/fr\/rendez-vous\/\">Prendre rendez-vous<\/a><\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-button is-style-outline il-btn-ghost is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ilogixx.de\/fr\/featureset\/\">Voir les modules<\/a><\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t<nav class=\"il-chips\" aria-label=\"Fonctions s\u00e9lectionn\u00e9es\">\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/fr\/featureset\/reconnaissance-vocale\/\">Reconnaissance vocale<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/fr\/featureset\/synthese-vocale\/\">Synth\u00e8se vocale<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/fr\/featureset\/bots-vocaux-chat\/\">Bots vocaux<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/fr\/featureset\/tableau-bord-temps-reel\/\">Tableau de bord temps r\u00e9el<\/a>\n\t\t\t\t<a href=\"https:\/\/ilogixx.de\/fr\/featureset\/\" class=\"il-chips__alle\">Toutes les fonctions \u2192<\/a>\n\t\t\t<\/nav>\n\t\t\t<p class=\"il-herkunft\">D\u00e9velopp\u00e9 et maintenu \u00e0 Tr\u00e8ves, Allemagne.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\n\t\t\n\t\t<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<div class=\"il-canvas\">\n\t\t\t\t<svg viewBox=\"0 0 620 400\" role=\"img\" aria-label=\"Schematische Darstellung: Anfragen aus vier Kan\u00e4len laufen in die Absichtserkennung und werden von dort an Bot, Agent oder R\u00fcckruf weitergeleitet.\">\n\t\t\t\t\t<defs>\n\t\t\t\t\t\t<path id=\"il-r1\" d=\"M110,60 C215,60 250,200 305,200 C365,200 415,110 520,110\"\/>\n\t\t\t\t\t\t<path id=\"il-r2\" d=\"M110,150 C220,150 255,200 305,200 C365,200 420,200 520,200\"\/>\n\t\t\t\t\t\t<path id=\"il-r3\" d=\"M110,250 C220,250 255,200 305,200 C365,200 420,200 520,200\"\/>\n\t\t\t\t\t\t<path id=\"il-r4\" d=\"M110,340 C215,340 250,200 305,200 C365,200 415,290 520,290\"\/>\n\t\t\t\t\t<\/defs>\n\t\t\t\t\t<g class=\"il-canvas__linien\" fill=\"none\" stroke-width=\"1.5\">\n\t\t\t\t\t\t<use href=\"#il-r1\"\/><use href=\"#il-r2\"\/><use href=\"#il-r3\"\/><use href=\"#il-r4\"\/>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<g class=\"il-canvas__label\" text-anchor=\"end\">\n\t\t\t\t\t\t<text x=\"88\" y=\"64\">Appel<\/text><text x=\"88\" y=\"154\">Chat<\/text>\n\t\t\t\t\t\t<text x=\"88\" y=\"254\">E-mail<\/text><text x=\"88\" y=\"344\">Fax<\/text>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<g class=\"il-canvas__punkt\">\n\t\t\t\t\t\t<circle cx=\"110\" cy=\"60\" r=\"5\"\/><circle cx=\"110\" cy=\"150\" r=\"5\"\/>\n\t\t\t\t\t\t<circle cx=\"110\" cy=\"250\" r=\"5\"\/><circle cx=\"110\" cy=\"340\" r=\"5\"\/>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<rect class=\"il-canvas__knoten\" x=\"273\" y=\"168\" width=\"64\" height=\"64\" rx=\"18\" stroke-width=\"1.5\"\/>\n\t\t\t\t\t<path class=\"il-canvas__welle\" d=\"M293,200 q6,-11 12,0 t12,0\" fill=\"none\" stroke-width=\"1.6\" stroke-linecap=\"round\"\/>\n\t\t\t\t\t<text class=\"il-canvas__knotenlabel\" x=\"305\" y=\"256\" text-anchor=\"middle\">INTENTION RECONNUE<\/text>\n\t\t\t\t\t<g class=\"il-canvas__ziel-ok\"><circle cx=\"520\" cy=\"110\" r=\"6\"\/><circle cx=\"520\" cy=\"200\" r=\"6\"\/><\/g>\n\t\t\t\t\t<circle class=\"il-canvas__ziel-wartend\" cx=\"520\" cy=\"290\" r=\"6\"\/>\n\t\t\t\t\t<g class=\"il-canvas__label\" text-anchor=\"start\">\n\t\t\t\t\t\t<text x=\"540\" y=\"114\">Le bot traite<\/text><text x=\"540\" y=\"204\">Agent<\/text><text x=\"540\" y=\"294\">Rappel<\/text>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<g class=\"il-canvas__vorgang\" data-tokens>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"0s\"><mpath href=\"#il-r1\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"1.3s\"><mpath href=\"#il-r2\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"2.6s\"><mpath href=\"#il-r3\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"3.9s\"><mpath href=\"#il-r4\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\" opacity=\".5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"2.1s\"><mpath href=\"#il-r1\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t\t<circle r=\"4.5\" opacity=\".5\"><animateMotion dur=\"5s\" repeatCount=\"indefinite\" begin=\"4.4s\"><mpath href=\"#il-r3\"\/><\/animateMotion><\/circle>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/svg>\n\t\t\t\t<p class=\"il-canvas__note\">Repr\u00e9sentation simplifi\u00e9e de la distribution des appels<\/p>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<div class=\"wp-block-group alignfull il-boardzone has-global-padding is-layout-constrained wp-container-core-group-is-layout-7f596abd wp-block-group-is-layout-constrained\">\n\t\n\t<div class=\"il-board\" role=\"img\" aria-label=\"Exemple de tableau mural en temps r\u00e9el : files d&#039;attente, temps d&#039;attente et statut des agents.\">\n\t\t<div class=\"il-board__top\">\n\t\t\t<span class=\"il-board__live\"><i><\/i>Tableau de bord temps r\u00e9el<\/span>\n\t\t\t<span data-uhr>09:41:07<\/span>\n\t\t<\/div>\n\t\t<div class=\"il-board__kacheln\">\n\t\t\t<div class=\"il-kachel\"><b>En file d&#039;attente<\/b><div class=\"il-zahl il-zahl--wartend\" data-warteschlange>7<\/div><div class=\"il-sub\">Tous les canaux<\/div><\/div>\n\t\t\t<div class=\"il-kachel\"><b>Attente la plus longue<\/b><div class=\"il-zahl\" data-wartezeit>1:12<\/div><div class=\"il-sub\">Rappel propos\u00e9<\/div><\/div>\n\t\t\t<div class=\"il-kachel\"><b>Agents disponibles<\/b><div class=\"il-zahl il-zahl--ok\">14<\/div><div class=\"il-sub\">sur 19 connect\u00e9s<\/div><\/div>\n\t\t\t<div class=\"il-kachel\"><b>Trait\u00e9 par le bot<\/b><div class=\"il-zahl il-zahl--ok\">38 %<\/div><div class=\"il-sub\">Aujourd&#039;hui, sans transfert<\/div><\/div>\n\t\t<\/div>\n\t\t<div class=\"il-board__zeilen\">\n\t\t\t<div class=\"il-zeile il-zeile--kopf\"><span>File d&#039;attente<\/span><span>Statut<\/span><span class=\"il-eng-weg\">En attente<\/span><span class=\"il-eng-weg\">Temps moyen<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Service \u00b7 t\u00e9l\u00e9phone<\/span><span class=\"il-pille il-pille--wartend\">en attente<\/span><span class=\"il-mono il-eng-weg\">4<\/span><span class=\"il-mono il-eng-weg\">0:48<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Technique \u00b7 t\u00e9l\u00e9phone<\/span><span class=\"il-pille il-pille--ok\">disponible<\/span><span class=\"il-mono il-eng-weg\">0<\/span><span class=\"il-mono il-eng-weg\">0:00<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Commercial \u00b7 chat<\/span><span class=\"il-pille il-pille--wartend\">en attente<\/span><span class=\"il-mono il-eng-weg\">2<\/span><span class=\"il-mono il-eng-weg\">0:21<\/span><\/div>\n\t\t\t<div class=\"il-zeile\"><span>Comptabilit\u00e9 \u00b7 e-mail<\/span><span class=\"il-pille il-pille--ok\">disponible<\/span><span class=\"il-mono il-eng-weg\">1<\/span><span class=\"il-mono il-eng-weg\">\u2014<\/span><\/div>\n\t\t<\/div>\n\t\t<p class=\"il-board__note\">Vue d&#039;exemple \u2014 tuiles et files librement configurables<\/p>\n\t<\/div>\n\t\n<\/div>\n\n\n\n\n<section class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t\n\t<p class=\"il-eyebrow wp-block-paragraph\">Canaux<\/p>\n\t\n\t\n\t<h2 class=\"wp-block-heading has-h2-font-size\">Peu importe par quel canal votre client vous joint<\/h2>\n\t\n\t\n\t<figure class=\"wp-block-table alignwide il-tabelle is-style-regular\"><table><thead><tr><th>Canal<\/th><th>Ce qui est reconnu<\/th><th>Automatisable<\/th><th>Transmis \u00e0<\/th><\/tr><\/thead><tbody>\n\t<tr><td>T\u00e9l\u00e9phone<\/td><td>Demande orale, langue, donn\u00e9es dans la phrase<\/td><td>Annonce, dialogue bot, rappel programm\u00e9, messagerie<\/td><td>Agent selon comp\u00e9tence<\/td><\/tr>\n\t<tr><td>Chat<\/td><td>Intention, langue, identifiant client<\/td><td>R\u00e9ponse depuis la base de connaissances, prise de rendez-vous<\/td><td>Agent selon comp\u00e9tence<\/td><\/tr>\n\t<tr><td>E-mail<\/td><td>Sujet, priorit\u00e9, r\u00e9f\u00e9rence du dossier<\/td><td>Accus\u00e9 de r\u00e9ception, attribution, transfert<\/td><td>La bo\u00eete concern\u00e9e<\/td><\/tr>\n\t<tr><td>Fax<\/td><td>Exp\u00e9diteur, type de document<\/td><td>Classement, rattachement au dossier<\/td><td>La m\u00eame bo\u00eete de r\u00e9ception<\/td><\/tr>\n\t<\/tbody><\/table><\/figure>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-trennlinie has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t\n\t<div class=\"wp-block-columns il-kopfzeile is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-eyebrow wp-block-paragraph\">Modules<\/p>\n\t\t\t<h2 class=\"wp-block-heading has-h2-font-size\">Trois choses qui all\u00e8gent r\u00e9ellement le travail<\/h2>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">Wir bauen Kommunikationsmodule f\u00fcr den B2B-Bereich. Kein Werkzeugkasten, den erst jemand zusammensetzen muss, sondern ein System, das ab dem ersten Anruf arbeitet.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\n\t\n\t<div class=\"wp-block-columns alignwide il-modulreihe is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column il-modul is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86efa3f36ae&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86efa3f36ae\" class=\"wp-block-image size-large il-modul__bild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2022\/07\/Mehr-Zeit-fuer-Kunden-scaled-1-scaled.jpg\" alt=\"Une conseill\u00e8re du service client \u00e0 son poste\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\t\t\t\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Tout dans une seule interface<\/h3>\n\t\t\t<p class=\"has-grau-color has-text-color wp-block-paragraph\">Un client pour tous les canaux. Vos collaborateurs ne jonglent plus entre quatre programmes pour clore un dossier.<\/p>\n\t\t\t<p class=\"il-stichworte has-mono-font-family has-klein-font-size wp-block-paragraph\">Client unifi\u00e9 \u00b7 Standard automatique \u00b7 Messagerie intelligente<\/p>\n\t\t\t<p class=\"il-modul__mehr wp-block-paragraph\"><a href=\"https:\/\/ilogixx.de\/fr\/featureset\/client-unifie\/\">Voir le client unifi\u00e9 \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-modul is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86efa401802&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86efa401802\" class=\"wp-block-image size-large il-modul__bild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2022\/07\/Kuenstliche-Intelligenz-scaled-1-scaled.jpg\" alt=\"L&#039;\u00e9quipe ilogixx en r\u00e9union\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\t\t\t\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Comprend de quoi il s&#039;agit<\/h3>\n\t\t\t<p class=\"has-grau-color has-text-color wp-block-paragraph\">Gesprochenes wird transkribiert, die Absicht dahinter erkannt. Aus \u201eIch h\u00e4tte gerne morgen einen Termin\u201c wird ein gebuchter Termin.<\/p>\n\t\t\t<p class=\"il-stichworte has-mono-font-family has-klein-font-size wp-block-paragraph\">Reconnaissance vocale \u00b7 synth\u00e8se vocale \u00b7 bots \u00b7 traduction<\/p>\n\t\t\t<p class=\"il-modul__mehr wp-block-paragraph\"><a href=\"https:\/\/ilogixx.de\/fr\/featureset\/reconnaissance-vocale\/\">Voir la reconnaissance vocale \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-modul is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a86efa4020a9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a86efa4020a9\" class=\"wp-block-image size-large il-modul__bild wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"\/wp-content\/uploads\/2022\/07\/Fuer-jeden-Kunden-erreichbar-scaled-1-scaled.jpg\" alt=\"Deux personnes examinent des rapports sur un ordinateur portable\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\t\t\t\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Montre ce qui se passe<\/h3>\n\t\t\t<p class=\"has-grau-color has-text-color wp-block-paragraph\">Engp\u00e4sse sehen Sie, bevor sie entstehen. Und Sie k\u00f6nnen hinterher belegen, warum die Erreichbarkeit am Dienstag anders war als am Freitag.<\/p>\n\t\t\t<p class=\"il-stichworte has-mono-font-family has-klein-font-size wp-block-paragraph\">Tableau temps r\u00e9el \u00b7 tableau interactif \u00b7 rapports<\/p>\n\t\t\t<p class=\"il-modul__mehr wp-block-paragraph\"><a href=\"https:\/\/ilogixx.de\/fr\/featureset\/tableau-bord-temps-reel\/\">Voir le tableau de bord \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-dark has-anthrazit-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t<p class=\"il-eyebrow wp-block-paragraph\">Concepteur graphique de processus<\/p>\n\t<h2 class=\"wp-block-heading has-h2-font-size\">Vous d\u00e9finissez vous-m\u00eame le parcours d&#039;une demande<\/h2>\n\t<p class=\"has-lead-font-size wp-block-paragraph\">Sans ticket chez nous, sans attendre la prochaine version.<\/p>\n\n\t\n\t<div class=\"wp-block-columns alignwide il-schiene is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">01 ARRIV\u00c9E<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Canal et num\u00e9ro<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">Ils d\u00e9terminent le point de d\u00e9part, les horaires et la premi\u00e8re annonce.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">02 RECONNA\u00ceTRE<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Extraire la demande<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">La reconnaissance vocale saisit le contenu et en extrait les donn\u00e9es.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">03 D\u00c9CIDER<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Traiter ou transmettre<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">Der Bot erledigt den Fall selbst oder reicht ihn an den passenden Agenten weiter.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column il-schritt is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-schritt__nr has-mono-font-family has-klein-font-size wp-block-paragraph\">04 SUIVI<\/p>\n\t\t\t<h3 class=\"wp-block-heading has-h3-font-size\">Classer<\/h3>\n\t\t\t<p class=\"wp-block-paragraph\">La transcription et la note d&#039;appel arrivent automatiquement dans le CRM.<\/p>\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t<p class=\"il-eyebrow wp-block-paragraph\">Utilis\u00e9 par<\/p>\n\t\n\t<div class=\"il-refs\">\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-xing.jpg\" alt=\"XING\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-pmg.png\" alt=\"Print Medien Gesellschaft\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-musicstore.jpg\" alt=\"Music Store\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-mediserv.png\" alt=\"Mediserv\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-medifox.jpg\" alt=\"MediFox\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-domainfactory.png\" alt=\"Domain Factory\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-mittwald.png\" alt=\"Mittwald\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-lancom.png\" alt=\"LANCOM Systems\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-baramundi.png\" alt=\"baramundi\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-infas.png\" alt=\"infas\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-cbc-ag.png\" alt=\"CBC\" loading=\"lazy\"><\/div>\n\t\t<div><img decoding=\"async\" src=\"\/wp-content\/uploads\/2019\/10\/logo-cardtech.png\" alt=\"cardtech\" loading=\"lazy\"><\/div>\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-trennlinie has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t\n\t<div class=\"wp-block-columns il-kopfzeile is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t<p class=\"il-eyebrow wp-block-paragraph\">Ressources<\/p>\n\t\t\t<h2 class=\"wp-block-heading has-h2-font-size\">Ce qui change<\/h2>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\t\t\t\n\t\t\t<p class=\"has-grau-color has-text-color has-lead-font-size wp-block-paragraph\">R\u00e9glementation, technique et exploitation \u2014 expliqu\u00e9s bri\u00e8vement pour les centres de contact des PME.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\t\n\n\t\n\t<div class=\"wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow\">\n\t\t<ul class=\"columns-3 il-cards wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-0d5c60d9 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-56988 post type-post status-publish format-standard hentry category-ia-service-client\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group il-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t<div class=\"il-meta wp-block-post-date has-klein-font-size has-mono-font-family\"><time datetime=\"2026-08-19T19:12:15+00:00\">19 ao\u00fbt 2026<\/time><\/div>\n\t\t\t\t<h3 class=\"wp-block-post-title has-h-3-font-size\"><a href=\"https:\/\/ilogixx.de\/fr\/paradoxe-agents-vocaux-volume-appels\/\" target=\"_self\" >Le paradoxe des agents vocaux : pourquoi le volume d&rsquo;appels ne baisse pas malgr\u00e9 l&rsquo;IA<\/a><\/h3>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-normal-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Les agents vocaux atteignent environ 40 % de diffusion, mais le volume t\u00e9l\u00e9phonique reste stable. Pourquoi le transfert est le vrai levier,\u2026<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/ilogixx.de\/fr\/paradoxe-agents-vocaux-volume-appels\/\">Weiterlesen \u2192<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><li class=\"wp-block-post post-56986 post type-post status-publish format-standard hentry category-exploitation-indicateurs\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group il-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t<div class=\"il-meta wp-block-post-date has-klein-font-size has-mono-font-family\"><time datetime=\"2026-08-19T19:12:11+00:00\">19 ao\u00fbt 2026<\/time><\/div>\n\t\t\t\t<h3 class=\"wp-block-post-title has-h-3-font-size\"><a href=\"https:\/\/ilogixx.de\/fr\/resolution-premier-contact-centres-contact\/\" target=\"_self\" >R\u00e9solution au premier contact : l&rsquo;indicateur qui p\u00e8se sur les co\u00fbts et la fid\u00e9lit\u00e9<\/a><\/h3>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-normal-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">Dans le secteur, 75 \u00e0 80 % des demandes sont r\u00e9gl\u00e9es au premier contact ; les meilleurs d\u00e9passent 85 %. Chaque point\u2026<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/ilogixx.de\/fr\/resolution-premier-contact-centres-contact\/\">Weiterlesen \u2192<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><li class=\"wp-block-post post-56978 post type-post status-publish format-standard hentry category-exploitation-indicateurs\">\n\t\t\t\n\t\t\t<div class=\"wp-block-group il-card has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t\t\t<div class=\"il-meta wp-block-post-date has-klein-font-size has-mono-font-family\"><time datetime=\"2026-08-19T19:11:49+00:00\">19 ao\u00fbt 2026<\/time><\/div>\n\t\t\t\t<h3 class=\"wp-block-post-title has-h-3-font-size\"><a href=\"https:\/\/ilogixx.de\/fr\/centre-contact-cloud-2026\/\" target=\"_self\" >Centre de contact cloud 2026 : ce que changent vraiment l&rsquo;IA, le routage et la traduction<\/a><\/h3>\n\t\t\t\t<div class=\"wp-block-post-excerpt has-normal-font-size\"><p class=\"wp-block-post-excerpt__excerpt\">La client\u00e8le attend des r\u00e9ponses rapides et coh\u00e9rentes sur tous les canaux, alors que la pression sur les co\u00fbts augmente. Ce qu&rsquo;apporte\u2026<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/ilogixx.de\/fr\/centre-contact-cloud-2026\/\">Weiterlesen \u2192<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/li><\/ul>\n\t<\/div>\n\t\n<\/section>\n\n\n\n\n<section class=\"wp-block-group alignfull il-dark il-closer il-closer--bild has-anthrazit-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-e500a0d5 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60)\">\n\t<p class=\"has-text-align-center il-eyebrow wp-block-paragraph\">Prendre rendez-vous<\/p>\n\t<h2 class=\"wp-block-heading has-text-align-center has-h2-font-size\">Nous vous montrons le syst\u00e8me sur vos propres processus<\/h2>\n\t<p class=\"has-text-align-center has-lead-font-size wp-block-paragraph\">Sans engagement, environ 45 minutes. Apportez votre cas de routage le plus difficile \u2014 c&#039;est le plus parlant.<\/p>\n\t\n\t<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-20959078 wp-block-buttons-is-layout-flex\">\n\t\t<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ilogixx.de\/fr\/rendez-vous\/\">Fixer un rendez-vous<\/a><\/div>\n\t<\/div>\n\t\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>myContactCenter r\u00e9unit appels, chat, e-mails et fax dans un seul syst\u00e8me \u2014 il reconna\u00eet la demande et l&rsquo;oriente vers celui qui peut la traiter.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_il_seo_titel":"ilogixx \u2014 logiciel de centre de contact, Tr\u00e8ves","_il_seo_beschreibung":"myContactCenter r\u00e9unit appels, chat, e-mails et fax dans un seul syst\u00e8me, reconna\u00eet la demande par analyse vocale et l'oriente vers le bon poste.","footnotes":""},"class_list":["post-56917","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/pages\/56917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/comments?post=56917"}],"version-history":[{"count":1,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/pages\/56917\/revisions"}],"predecessor-version":[{"id":56931,"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/pages\/56917\/revisions\/56931"}],"wp:attachment":[{"href":"https:\/\/ilogixx.de\/fr\/wp-json\/wp\/v2\/media?parent=56917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}