What this is for

Part of your enquiries always follow the same course. Those are the cases a bot can take over — freeing your people for the ones that need attention.

Speech recognition, language understanding, speech synthesis and the process designer work together.

The difference

What the bot cannot settle it hands on — with everything it has already captured.

Without

After hours nobody reaches anybody. The enquiry waits until the next morning.

With

The standard case is settled immediately; the rest is prepared and waiting in the morning.

What the module does

Standard procedures on the phone, including outside office hours.

In written form too, the system recognises the request.

To the agent, with captured data and history.

Identifies itself as AI, as required from August 2026.

Where this module works