Agent desktop
What your people work with every day.
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Unified Client
Calls, chat, email and fax come together in one window. The layout adapts to how your team works, not the other way round.
Routing & control
Who gets the contact — and what happens before that.
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Automatic Contact Distribution
Incoming contacts reach the person who can resolve them — by skill, language and priority instead of the next free line.
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Auto Attendant
Every call is answered — greeted according to time, holiday and dialling code, then guided to the right person.
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Smart voicemail
Messages enter the same distribution as calls — assigned to a person, with call-back by click and filed in the CRM.
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Graphical process designer
Announcements, queues, bot dialogues and escalation levels are yours to assemble — for every channel in the same tool.
Speech & AI
The technology that understands the request and responds to it.
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Speech recognition
Calls, emails and chats become usable data — before an agent joins the conversation.
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Speech synthesis
Announcements come from written text. Change the sentence and the announcement is updated.
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Voice and chat bots
Recurring matters are settled by the system. What gets complicated goes to a person — with the data already captured.
Reporting
What is happening now — and what happened yesterday.
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Interactive dashboard
Filter, expand, compare: you see not only that availability fell, but in which channel, at what time and in which team.
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Real-time dashboard
Waiting conversations, agent status and your own metrics on one screen, with thresholds in signal colours.
