What this is for
The real-time dashboard for your contact centre shows queues, waiting times and agent status. Team leaders see where requests are building up and can adjust staffing or routing in time.
Agent status and presence, waiting and connected calls, running chats and emails in progress — as a table, gauge or chart.
You see bottlenecks before they form. And afterwards you can show what happened.
That availability collapsed on Tuesday morning shows up in the monthly report.
The threshold turns red while the queue is still growing.
What the module does
Wallboard
Queues and metrics for the whole service room.
By audience
Team leader, desktop and wallboard each show something different.
Thresholds
Limits change colour before anyone reads a number.
Your own metrics
Your own figures alongside the standard ones.
Where it sits in the flow
- ArrivalCall, chat, email, fax
- RecogniseRead request and data
- DecideSettle or hand over
- HandleAn agent takes over
- ReviewTrace and plan
Technical details
- Display
- Table, gauge, chart
- Audiences
- Wallboard, management, desktop
- Refresh
- Continuous
- Configuration
- Graphical designer
Im Video erklärt
How queue, waiting time and staffing become continuously visible instead of being asked for.
Häufige Fragen
What does a real-time contact centre dashboard show?
A real-time dashboard shows current operations: queues, waiting times and agent status. In myContactCenter, configure the wallboard to suit your team. The manual includes example layouts.
