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NIS2 and Customer Service: Why Contact Centre Availability Is Now a Compliance Question
NIS2 makes operational continuity a legal requirement across the EU. What that means for reachability in customer service — and what outage planning looks like in…
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Voice deepfakes: why a familiar voice on the phone is no longer proof of identity
Cloning a voice now takes seconds of audio, and contact centres are a favoured target. How to harden verification without wrecking the service experience.
Insights
Security
Protecting customer service against fraud and misuse.
