What this is for
myContactCenter speaks for you — around the clock, and without anyone recording anything.
You write a sentence, the system speaks it — in a male or female voice.
The difference
A corrected announcement takes minutes, not a new studio booking.
Without
Opening hours change. The announcement stays wrong until a studio slot comes free.
With
One sentence is changed and the announcement is up to date.
What the module does
Announcements from text
Written text becomes a spoken announcement.
Two voices
Male or female, depending on the use.
Bot dialogues
The voice asks questions and takes down details.
In the process designer
Assemble flows by drag and drop.
Where it sits in the flow
- ArrivalCall, chat, email, fax
- RecogniseRead request and data
- DecideSettle or hand over
- HandleAn agent takes over
- ReviewTrace and plan
Technical details
- Voices
- Male or female
- Used for
- Announcements, bots, voicemail
- Deployment
- On premises or data centre
- Configuration
- Graphical process designer
