What this is for
Auto attendant, queues, voicemail, email, chat: for every channel you decide in the same tool how the communication should run.
You put the process together from action blocks — speech synthesis, speech analysis, transcription, database access and media files.
The difference
No support ticket, no waiting for the next release.
Without
A new public-holiday rule takes a service request and a few days of patience.
With
You drag a block into the flow and save. Done.
What the module does
Drag and drop
Assemble flows from action blocks.
Channel-independent
The same designer for voice, chat and email.
Data access
Read from and write to databases within the flow.
Branch
By time, queue or recognised intent.
Where it sits in the flow
- ArrivalCall, chat, email, fax
- RecogniseRead request and data
- DecideSettle or hand over
- HandleAn agent takes over
- ReviewTrace and plan
Technical details
- Applies to
- All channels
- Blocks
- Announcement, analysis, database, media
- Deployment
- On premises or data centre
- Changes
- Without a vendor ticket
