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Costs of an In-House Contact Center

This is a question we are often asked, and it is a difficult one to answer. It is difficult to make a real comparison between in-house and outsourced contact centers, especially if there are intangible effects such as brand damage, if the transition is not perfect....

Version 9.3.0 released

In this version the following improvements are included: Note on new versions Corrections for call recording...

Video Podcast Series started

We have created a video podcast series for you to show you the different aspects of the call and contact center solution myContactCenter. This podcast starts with a short introduction to the use of the Contact Center Agent...

Triumph-Adler – myCC und SwyxWare

Group-wide migration to VoIP with modern UC solution from Swyx The short-term installation of a SwyxWare Proof of Concept convinced and initiated the group-wide conversion to VoiP. TA Triumph-Adler GmbH, developer of individual process solutions for documents,...

Chat as communication channel of the Customer Journey

Multi channel contact centers are able to use several communication channels at the same time. The most important communication channels are telephony, e-mail and chat. One of the most common use cases for chat are online shop systems and customer portals. By...

Reverse skill based routing

Skill based routing is a term from the call- and contact center industry and describes an algorithm for the distribution of calls, e-mails, … as it is also used in myCC. This algorithm is used to assign calls, e-mails, chats, … (conversations) to agents...

Be a call center agent

Working in a call centre or contact center requires discipline and good communication skills. As a customer service representative, you will need to respond to complaints and questions about your business. A call centre is quite a hectic work environment, so the...

ilogixx at the call center world

ilogixx is represented at the Call Center World 2019 by the Platinum Partner Frings Informatic. There is a lot of news about our product myCC to report. In addition to a new and even more informative web site, there is also a lot of news about the product. Artificial...