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NIS2 and Customer Service: Why Contact Centre Availability Is Now a Compliance Question
NIS2 makes operational continuity a legal requirement across the EU. What that means for reachability in customer service — and what outage planning looks like in…
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EU AI Act from 2 August 2026: what contact centres must put in place
From 2 August 2026, chatbots and voicebots must identify themselves as AI. What Article 50 requires, how large the fines actually are, and the five steps…
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Accessible customer service: what the European Accessibility Act means for contact centres
The European Accessibility Act has applied since June 2025. What it means for customer service, and how an omnichannel platform helps meet it.
Insights
Law and regulation
What changes in law and regulation means for contact centres.
