What this is for

A figure that has changed raises a question. The interactive dashboard is where you answer it — without asking anyone for a report.

You start with a key figure and work downwards: which channel, which period, which team, which case type.

The difference

Not just that availability fell — but where, when and with whom.

Without

The report shows a decline. Somebody hunts for the cause by hand in the raw data.

With

Three clicks later it is clear: Tuesday morning, email channel, one team.

What the module does

By channel, team, period and case type.

From the summary down to the individual case.

Periods side by side instead of figures without reference.

Export for further processing.

Where this module works