What this is for
Nobody reaches a busy tone. Every call is answered, greeted and taken where it belongs — including outside office hours.
Time of day, public holidays, company holidays, the number dialled and the caller’s area code can all shape the greeting.
The difference
A caller at seven in the evening hears something other than one at ten in the morning.
Without
Outside office hours a generic message plays. The caller hangs up and does not try again.
With
The announcement gives the next opening time and offers a call back or a message.
What the module does
Time control
Announcements by time, date, public holiday and company holiday.
Language by origin
The country code determines the announcement and the destination.
Selection
Multi-level menus by keypad or spoken word.
Your own announcements
Upload as WAV or record over the phone.
Where it sits in the flow
- ArrivalCall, chat, email, fax
- RecogniseRead request and data
- DecideSettle or hand over
- HandleAn agent takes over
- ReviewTrace and plan
Technical details
- Control
- Time, holiday, dialling code
- Input
- Keypad or speech
- Deployment
- On premises or data centre
- Configuration
- Graphical process designer
