myContactCenter brings your channels together — calls, email, fax and chat in one system. Built for Enreach SwyxWare, SwyxON, Swyx X, Swyx X Cloud and other SIP-based phone systems.
Why the fit with Swyx matters
A contact centre that sits beside the phone system creates friction: two presence states, transfers that break halfway, separate reporting. myContactCenter was built for SwyxWare and Octopus NetPhone, so it works with the system rather than next to it.
What you get
- Integrated. Contact centre and telephony are matched to each other.
- Without breaks. Call, chat, email and fax in one interface.
- Automated. Voice and chat bots take on routine matters.
- Traceable. Ad-hoc reports and real-time dashboards show what is happening.
- Quick to learn. For agents, supervisors and administrators.
- Scalable. For companies of any size.
- Flexible. On premises or in a data centre.
- Supported across Europe. Including installation and service.
How to start
We look at your existing Swyx environment and work out which channels should come together first. A trial installation using your own workflows follows — that shows whether it fits faster than any presentation.
All modules in detail are in the feature overview.
Book a demo
We show the system running on your workflows
No obligation, around 45 minutes. Bring your most awkward routing case — that is where you learn the most.
